How do I activate an order?

Debit your orders so you get your money from third parties.

Under "Orders" all orders placed in the shop are listed. For most payment methods, the payment is reserved on the order first and when it is delivered to the buyer, it must be activated.

For example, if an order is placed with Klarna, there is a reservation with Klarna that must be activated before the buyer's card is charged or the invoice is sent out. Only when this is done will the order be activated at Klarna and your money will be paid out. This can be done in two ways. 

Activate an order in the order list

Under "Orders" in the left menu in admin, all orders are listed and you can activate a reserved order in the list on the far right by clicking on the icon that is a "lightning bolt". When you click on the lightning bolt, a popup box opens with the title "Perform Action". There are normally two options, "Mark as paid (name of payment method)" and "Create new shipment and mark as sent" and a button "Perform action". Both options are ticked by default and the most common way is to just click on the "Perform wade action" button. This activates the order with the third party (in this example Klarna) and also marks it as sent. 

If for some reason you only want to mark the order as paid or shipped, you only tick the option you want to do and then click the "Perform wade actions" button.

Activate an order inside the order page

You can also click on the order from the order list by clicking on the order number. This will take you to the order page where you can see all the items on the order, customer information, payment and delivery information.

To the right below the items is a block called "Perform Action". Here there are normally two choices, "Mark as paid (name of payment method)" and "Create new shipment and mark it as shipped" and a button "Execute all actions". Both options are ticked by default and the most common way is to just click on the "Perform wade action" button. This activates the order with the third party (in this example Klarna) and also marks it as sent. 

If for some reason you only want to mark the order as paid or shipped, you only tick the option you want to do and then click the "Execute wade action" button.